CHECK-IN / CHECK-OUT POLICY
Standard check-in time is 2:00pm (Local Time) and check-out time is 12:00nn (Local Time).
Request for early check-in and check-out must be pre-arranged with the Reservation Officer on a case to case basis and shall be subject to room availability. Early check-in and late check-out are charged with the following rates:
Early check-in
Before 12:00nn Half-day rate
From 12:00nn to 6:00pm Half-day rate
After 6:00pm Full-day rate
FAMILY PLAN
Children below 7 years old will not be charged for sharing the same bed with parents, subject to the existing bedding arrangement of maximum of 2 adults and 2 children. Meals are not included in this family arrangement.
GUARANTEED RESERVATION
Payment should be made on or before the Option Date indicated on the Statement of Account.
BOOKING CONFIRMATION
All bookings must be covered by an appropriate Acknowledgment Receipt issued by the Hotel prior to the arrival of the guests. Any new bookings or revisions during weekends, holidays and after office hours must be coordinated with the Reservation Officer.
CANCELLATION/NO SHOW
Cancellations/No shows are non-refundable.
MODIFICATION
For shortened bookings received 1 month prior to arrival, 50% of the modified room nights(s) will be charged.
For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable.
DEPOSIT POLICY
A cash incidental deposit of Php2,000 will be required upon check-in. This deposit is fully refundable upon check-out if not utilized and subject to a damage inspection of the accommodation.
MANDATORY GALA DINNER
A mandatory gala dinner applies to all bookings staying and arriving on the following travel dates:
- Christmas Eve: December 24 – 25
- New Year’s Eve Countdown: December 31 – January 1
- Adult Rate (12yrs old and above): Php2,000 net, per pax
- Child Rate (5-11yrs old): Php1,000 net, per pax
FORCE MAJEURE CLAUSE
The Hotel shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly occasioned by or through or in consequence of war, change or statues of the Philippine government, strikes, riots, acts of terrorism, and Act of God, or any condition beyond the control of the Hotel.
BAGGAGE LIABILITY
The Hotel shall not be held liable for any loss or damage on luggage of guests which may be lost or damaged in transit.
GUEST’S BELONGINGS
Guests are particularly requested to lock the door of their rooms when going out and going to bed. For the convenience of the guest, electronic safety deposits are provided in the room to store any valuables.
The Hotel shall not be held liable for any loss or damage to the guest’s belongings, including theft.
OUTSIDE FOOD
Bringing in of food and beverage into the hotel premises is strictly prohibited.
DAMAGE TO HOTEL PROPERTY
The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests, or any person for whom they are responsible. Corresponding charges may apply for any damage and stain on towels and linens, as well as any damage or breakage on any hotel property.
CARD FRAUD CONTROL
To protect credit card owners from fraud, the guest is required to present the actual credit card used in making the online booking and a valid government issued photo ID of the card owner upon check-in. If the card owner is not the one staying at the hotel, the guest is required to present a letter of authorization signed by the card owner, clear photocopies of the front and back of the credit card used and a valid government issued photo ID of the card owner. The hotel reserves the right to refuse the guest to check-in for failure to comply with this requirement or may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.
